Feedback isn’t simply tracking survey scores.
It’s about listening to people and learning from their experiences.
Voice of the Day
“Sam, my cashier (and a frequent cashier) should get a 10 out of 5. This particular visit she was so kind, so attentive…explaining rewards and sales in casual chat…bagging things so nicely so as not to mix meat with other things…and just making one feel welcome and appreciated. Jerry does a very nice job with the meat counter. Staff is quite personable, and it is refreshing.”