Asking For Customer Feedback: 5 Ways To Listen Better!
Is your business in the habit of listening to both unhappy and happy customers? Asking for customer feedback provides one of the best ways to learn, make better decisions, and build customer loyalty. After all, retaining loyal customers is much easier than attracting new ones! By collecting feedback from customers —
Press Release: 2021 Grocery Shopper Intention Monitor
THE FEEDBACK GROUP FINDS FOUR TIMES AS MANY GROCERY SHOPPERS PLAN TO SHOP IN STORES MORE OFTEN | AMAZON GROCERY OFFERINGS LEAD ONLINE SHOPPING EXPECTATIONS LAKE SUCCESS, N.Y. (July 15, 2021) — The Feedback Group, a leader in providing actionable stakeholder feedback, today released the Grocery Shopper Intention Monitor. This new
Five Findings For The Future
This was quite a year for grocery shopping. Think about how your own family's food needs and habits have changed since March. We're all in that same boat. In 2020, we conducted two rounds of U.S. grocery shopping research - one in April at the height of COVID-19's first major wave,
Press Release: Fall 2020 U.S. Online & In Store Grocery Shopping Study
RETAIL FEEDBACK GROUP STUDY SHOWS REBOUND IN GROCERY SHOPPING SATISFACTION, BOTH IN-STORE AND ONLINE Supermarket shoppers continue to engage in dual channel shopping to fulfill their food shopping needs LAKE SUCCESS, N.Y. (December 16, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the
Press Release: Spring 2020 U.S. Online & In Store Grocery Shopping Study
RETAIL FEEDBACK GROUP STUDY FINDS SURGE IN DUAL CHANNEL GROCERY SHOPPING Supermarkets Show Strongest Online Grocery Shopper Growth During Pandemic LAKE SUCCESS, N.Y. (June 30, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the 2020 U.S. Online & In-Store Grocery Shopping Study. This
Pandemic Implications
As intrepid consumers have shopped for groceries in-store and online during this COVID-19 pandemic, they have not been shy about providing their feedback when given the opportunity. Between working with supermarkets throughout the U.S. and conducting our own national research, we have monitored thousands of grocery shopping experiences over the past
