Feedback Forward Blog2021-05-05T21:32:21+00:00

Press Release: 2021 Grocery Shopper Intention Monitor

THE FEEDBACK GROUP FINDS FOUR TIMES AS MANY GROCERY SHOPPERS PLAN TO SHOP IN STORES MORE OFTEN | AMAZON GROCERY OFFERINGS LEAD ONLINE SHOPPING EXPECTATIONS LAKE SUCCESS, N.Y. (July 15, 2021) — The Feedback Group, a leader in providing actionable stakeholder feedback, today released the Grocery Shopper Intention Monitor. This new

July 15th, 2021|

Five Findings For The Future

This was quite a year for grocery shopping. Think about how your own family's food needs and habits have changed since March. We're all in that same boat. In 2020, we conducted two rounds of U.S. grocery shopping research - one in April at the height of COVID-19's first major wave,

December 28th, 2020|

Press Release: Fall 2020 U.S. Online & In Store Grocery Shopping Study

RETAIL FEEDBACK GROUP STUDY SHOWS REBOUND IN GROCERY SHOPPING SATISFACTION, BOTH IN-STORE AND ONLINE Supermarket shoppers continue to engage in dual channel shopping to fulfill their food shopping needs LAKE SUCCESS, N.Y. (December 16, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the

December 16th, 2020|

Press Release: Spring 2020 U.S. Online & In Store Grocery Shopping Study

RETAIL FEEDBACK GROUP STUDY FINDS SURGE IN DUAL CHANNEL GROCERY SHOPPING Supermarkets Show Strongest Online Grocery Shopper Growth During Pandemic LAKE SUCCESS, N.Y. (June 30, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the 2020 U.S. Online & In-Store Grocery Shopping Study. This

June 30th, 2020|

Pandemic Implications

As intrepid consumers have shopped for groceries in-store and online during this COVID-19 pandemic, they have not been shy about providing their feedback when given the opportunity. Between working with supermarkets throughout the U.S. and conducting our own national research, we have monitored thousands of grocery shopping experiences over the past

May 7th, 2020|

Beyond Mere Capability

Our annual study of online grocery shopping provides encouragement for grocers working to extend their presence beyond the physical store. With more shoppers ordering groceries online, and increasingly including fresh food in their digital baskets, supermarkets can – and should – move beyond simply taking and fulfilling online grocery orders to

December 18th, 2019|
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