Home - The Feedback Group

Feedback isn’t simply tracking survey scores.
It’s about listening to people and learning from their experiences.

“Everything is perfect in that store. They have it so neat and clean, everything is so fresh and it looks so good you just have to buy.“

From our latest Feedback Group studies to podcast appearances and news stories, learn more here!

Most companies have a glut of transactional data but very little information about the underlying customer experiences.

How do your direct competitors stack up across dimensions of quality, selection, service, and value?

Consistently outstanding customer service can only be delivered by engaged employees.

Healthy relationships are the foundation of B2B success.

Charitable and religious organizations are supported by a diverse group of members, staff, donors, and other constituents.