Home - The Feedback Group

Feedback isn’t simply tracking survey scores.
It’s about listening to people and learning from their experiences.

“We were able to find everything we were looking for. The store is always very neat and clean with high quality food and courteous workers.”

From our latest Feedback Group studies to podcast appearances and news stories, learn more here!

Most companies have a glut of transactional data but very little information about the underlying customer experiences.

How do your direct competitors stack up across dimensions of quality, selection, service, and value?

Consistently outstanding customer service can only be delivered by engaged employees.

Healthy relationships are the foundation of B2B success.

Charitable and religious organizations are supported by a diverse group of members, staff, donors, and other constituents.