“Everything is perfect in that store. They have it so neat and clean, everything is so fresh and it looks so good you just have to buy.“
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Most companies have a glut of transactional data but very little information about the underlying customer experiences.
How do your direct competitors stack up across dimensions of quality, selection, service, and value?
Consistently outstanding customer service can only be delivered by engaged employees.
Healthy relationships are the foundation of B2B success.
Charitable and religious organizations are supported by a diverse group of members, staff, donors, and other constituents.