Feedback Forward Blog

Feedback Forward Blog2021-05-05T21:32:21+00:00

Pandemic Implications

As intrepid consumers have shopped for groceries in-store and online during this COVID-19 pandemic, they have not been shy about providing their feedback when given the opportunity. Between working with supermarkets throughout the U.S. and conducting our own national research, we have monitored thousands of grocery shopping experiences over the past

May 7th, 2020|

Beyond Mere Capability

Our annual study of online grocery shopping provides encouragement for grocers working to extend their presence beyond the physical store. With more shoppers ordering groceries online, and increasingly including fresh food in their digital baskets, supermarkets can – and should – move beyond simply taking and fulfilling online grocery orders to

December 18th, 2019|

Press Release: Fall 2019 U.S. Online & In Store Grocery Shopping Study

RETAIL FEEDBACK GROUP STUDY FINDS ONLINE SUPERMARKET SHOPPERS REGISTER IMPROVED OVERALL SATISFACTION AND HIGHER FIRST-TIME USE   Walmart online grocery shopping use showing greater adoption than previous years, surging ahead of Amazon LAKE SUCCESS, N.Y. (December 11, 2019) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback,

December 11th, 2019|

Gen Z: An Emerging Generation

I recently presented a session on Gen Z at the Produce Marketing Association Foodservice Conference. Following are some highlights from the session! Who is Gen Z? The next emerging generation is Gen Z, those under 18 years old in 2015. This generation is estimated to be at 68 million and forecasted

July 29th, 2015|
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