Press Release: Fall 2020 U.S. Online & In Store Grocery Shopping Study
RETAIL FEEDBACK GROUP STUDY SHOWS REBOUND IN GROCERY SHOPPING SATISFACTION, BOTH IN-STORE AND ONLINE Supermarket shoppers continue to engage in dual channel shopping to fulfill their food shopping needs LAKE SUCCESS, N.Y. (December 16, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the
Press Release: Spring 2020 U.S. Online & In Store Grocery Shopping Study
RETAIL FEEDBACK GROUP STUDY FINDS SURGE IN DUAL CHANNEL GROCERY SHOPPING Supermarkets Show Strongest Online Grocery Shopper Growth During Pandemic LAKE SUCCESS, N.Y. (June 30, 2020) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback, today released the 2020 U.S. Online & In-Store Grocery Shopping Study. This
Pandemic Implications
As intrepid consumers have shopped for groceries in-store and online during this COVID-19 pandemic, they have not been shy about providing their feedback when given the opportunity. Between working with supermarkets throughout the U.S. and conducting our own national research, we have monitored thousands of grocery shopping experiences over the past
Beyond Mere Capability
Our annual study of online grocery shopping provides encouragement for grocers working to extend their presence beyond the physical store. With more shoppers ordering groceries online, and increasingly including fresh food in their digital baskets, supermarkets can – and should – move beyond simply taking and fulfilling online grocery orders to
Press Release: Fall 2019 U.S. Online & In Store Grocery Shopping Study
RETAIL FEEDBACK GROUP STUDY FINDS ONLINE SUPERMARKET SHOPPERS REGISTER IMPROVED OVERALL SATISFACTION AND HIGHER FIRST-TIME USE Walmart online grocery shopping use showing greater adoption than previous years, surging ahead of Amazon LAKE SUCCESS, N.Y. (December 11, 2019) — The Retail Feedback Group (RFG), a leader in providing actionable stakeholder feedback,
Department Managers Speak: About Time
This week we released the results of the 2016 Supermarket Department Manager Survey, conducted in partnership with the Food Marketing Institute (FMI) and Harold Lloyd Presents. This first-ever industry study of the men and women who really make our stores run had a number of eye-opening findings. Please contact us for
